Enjoy shopping for our exclusive designs! We request you to please go through the style description & measurements listed out for each product, before placing an order. Please reach out to us by email with your queries if any & we will be happy to resolve them.
In the unlikely event that you wish to exchange a product, you have a two-day timeline from the date you receive the package for you to initiate an exchange. Please write to us with the reason due to which you would like to exchange an item. We reserve the right to allow exchange or not depending on the reason you site, and we will not be able to process your request beyond the said timeline.
We will also highlight few products that would not come under the “Exchange/ Return policy” since they might be from a special collection or on discount.
The exchange will be accepted in return for a different size in the same style or a different style whichever is opted for & based on the availability of the product(s). Upon verification of your email, we will check stock details & confirm availability by email upon which you can courier back the product(s) to our studio address. The cost of shipping the product back will need to be borne by you.
While returning the product please do ensure the product is in good / unused condition., price tags & packaging are safe., which is mandatory for the return or exchange. Once the return is initiated the package should reach us in 5 working days to enable the exchange/ refund process. The delayed returns will not be entitled to the above.
Fresh product(s) opted by you will be shipped in 6 working days from the date of us receiving the returned product(s) and cost of shipping the initial product will be deducted from the total due. If the price of the exchanged piece is less than the returned piece , any balance due to you will be placed in credit for you to be adjusted with your next purchase. You will be requested to make a fresh payment if the price of the freshly ordered piece is higher than the returned piece.
The return will only be considered if you receive the product in damaged condition and only if the said damage was caused by negligence on our part. The process for return will be the same as above, you will be refunded the price of the product(s) only & not the courier charges did during initial order placement.
All products are eligible for exchange just once, and once exchanged they will not be considered for any of the above policy.
We will not issue a refund on any product that does not align with personal preferences on image content for color variances caused due to settings on each instrument used.